FOTA WEB FAQ
Welcome to "Frequently Asked Questions (FAQ)" section for Teltonika's FOTA WEB. Some questions that have bothered our clients in the past have already been answered. If you're having trouble with FOTA WEB, follow the links listed below:
|How to get the access to the FOTA?||Please contact the sales manager dedicated to you according to the creation of this account. Provide your e-mail to which the invitation will be send.|
|What feature do the FOTA have?||The FOTA is a powerful web tool, which allows to:
||More Information about the possibilities is in our wiki manual FOTA WEB|
|Some of the devices I have do not appear in my FOTA. How can I make the device appear in my account?||Please contact your Sales Manager, the devices which are purchased from a different source are not automatically added to the account.|
|How to know that the device successfully uploaded Firmware and Configuration?||The device status will change to the completed.
The device status will change in this order:
1. Assigned firmware → Device status: pending.
2. After some time (by default device will connect to FOTA every 12 hours to check if there are any tasks pending) the device will change the status to updating.
3. After the time, the device will clear the statuses and change the information in the main menu. The update is complete.
|Why the device does not connect instantly to the FOTA when I assign the update?||Connection to FOTA is initiated by the device. There is a need to wait for the 12 hours period by default for the device to connect. It is possible to send the SMS/GPRS command to make the instant connection to the FOTA. Please check the SMS command web_connect in the links provided.||SMS/GPRS Commands|
|How to know which task I assigned will be done first?||Tasks in FOTA are executed as follows:
1. Upload FW to the device
|Which devices have the availability to use FOTA?||The supported devices are:|
|Some of the devices seems to not connect to the FOTA. Updates are still pending.||Make sure that the devices have the required Firmware version 01.03.13 for FOTA supportive.
Make sure that the FOTA settings are set according to the manual.