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===General FAQ===
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==General Questions==
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*[[Which data protocol to choose Codec 8 or Codec 8 Extended|Which data protocol to choose Codec 8 or Codec 8 Extended]]
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<div class="mw-customtoggle-1" style="color: #0054A6;"><font size="3">How do I find information on this Wiki?</font></div>
*[[How to add GSM number to GSM Predefined numbers list over SMS/GPRS|How to add GSM number to GSM Predefined numbers list over SMS/GPRS]]
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<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-1">
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<div class="mw-collapsible-content">
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You can find basic information in the [[General Information]] page and you can find answers to some of the most frequently asked question in this FAQ page.<br>
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To find specific information related to your device, follow a path such as this from the Wiki's home page: <i>Main Page → Device series → Device name → Information...</i><br>
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For example: <i>[[Main Page]] → [[Electric Mobility]] → [[TFT100]] → [[TFT100 Manual]]</i>
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</div>
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<div class="mw-customtoggle-2" style="color: #0054A6;"><font size="3">Where can I get the latest firmware version?</font></div>
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<div class="mw-collapsible-content">
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You can find all Firmware and Software files [[Firmware & Software|here]]. You can also find <b>Firmware & Software</b> for all devices in the [[Downloads]] Wiki pages.<br>Example path:<br>
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<i>Main Page → Downloads → Firmware and Software</i><br><br>
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</div>
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</div>
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<hr>
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<div class="mw-customtoggle-3" style="color: #0054A6;"><font size="3">How do I contact technical support?</font></div>
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If you have encountered a software/firmware related issue, you can get in touch with TELTONIKA TELEMEDIC technical support via:
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* <b>VIP HelpDesk</b> - you can register your question on Teltonika's internal HelpDesk system. If you don't have access to the HelpDesk, your sales manager can create an account for you.
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* <b>Sales Manager</b> - your sales person can relay technical questions to Teltonika's support team.
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* <b>[https://community.teltonika-sas.com// Crowd-Support Forum ]</b> - a public forum for TELTONIKA TELEMEDIC related questions.
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<br>
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</div>
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</div>
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<div class="mw-customtoggle-4" style="color: #0054A6;"><font size="3">I have a broken device. What should I do?</font></div>
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<div class="mw-collapsible-content">
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* Please evaluate if your device is eligible for warranty by checking the guidelines described in the <b>[[RMA guidelines]]</b> page. If you do suspect a <u>hardware malfunction</u>, please contact the Technical Support Team via HelpDesk or contact your sales manager. Also read our [https://teltonika-iot-group.com/about-us/warranty-repair warranty policy] for more details.
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* Software issues are <b>not covered</b> by TELTONIKA TELEMEDIC' warranty policy. Therefore, if you have encountered an issue related to a device's software/firmware, you should contact TELTONIKA TELEMEDIC technical support (refer to the question above for related information).
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<br>
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</div>
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</div>
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<div class="mw-customtoggle-5" style="color: #0054A6;"><font size="3">My device seems functional, but I cannot access it. What should I do?</font></div>
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<div class="mw-collapsible-content">
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If you're having trouble with your device, LED behaviour may provide some insight into what's happening and what steps should be taken next. Look for your device's LED info in the <b>[[LEDs]]</b> page. If questions still occur, do not hesitate to ask. How to seek technical help, please refer to question <i>"How do I contact technical support?"</i>.
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<br>
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</div>
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</div>
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<hr>
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<div class="mw-customtoggle-6" style="color: #0054A6;"><font size="3">Which TELTONIKA TELEMEDIC device meets my requirements?</font></div>
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<div class="mw-collapsible-content">
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It depends on where the device will be used. Refer to links below for help in finding a device that meets the necessary requirements of your solution.
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* <b>[https://teltonika-sas.com/products/ Product list]</b> - contains the full list of TELTONIKA TELEMEDIC products.
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* <b>Feature lists</b> - comprehensive feature lists for each device can be found by clicking on a product in the [https://teltonika-sas.com/products/ list] and opening its "Features" section (<i>click 'Expand' to see an example</i>) <div class="mw-collapsible mw-collapsed"><br>[[File:Telemedic_device_faq_how_to_find_feature_lists.gif]]</div>
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<br>
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</div>
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</div>
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<div class="mw-customtoggle-7" style="color: #0054A6;"><font size="3">I'm looking for information on product accessories. Where can I find it?</font></div>
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<div class="mw-collapsible-content">
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All TELTONIKA TELEMEDIC product accessory information is in the <b>[[Accessories]]</b> page and <b>[https://teltonika-sas.com/products/accessories/ our website]</b>.
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<br>
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</div>
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</div>
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<hr>
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<div ><font size="3">[[VIP helpdesk query filling recommendations| How to fill in the VIP Helpdesk queries correctly?]]</font></div>
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<!--
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<span style="color: #0054A6;"><font size="3"><u>How much power does my device use?</u></font></span>
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Power usage measurement results for all devices can found in the <b>[[Power Consumption]]</b> page.</li>
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<br><br>
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==General Technical Questions==
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<hr>
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<div ><font size="3">[[First time with flespi platform|How to set up a device to send data to flespi platform]]</font></div>
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<hr>
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<div ><font size="3">[[Which data protocol to choose Codec 8 or Codec 8 Extended]]</font></div>
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<hr>
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<div ><font size="3">[[How to add GSM number to GSM Predefined numbers list over SMS/GPRS]]</font></div>
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<hr>
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<div ><font size="3">[[How to debug FMB device over Android smartphone?|How to log the device using your Android mobile phone?]]</font></div>
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<hr>
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<div ><font size="3">[[How to generate SMS event?]]</font></div>
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<div ><font size="3">[[Sending Codec12 commands using Hercules|How to send Codec12 commands using Hercules]]</font></div>
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<div ><font size="3">[[Indoor tracking using Blue Puck/Coin/Slim ID BLE advertising Beacon|How to track indoors using Blue Puck/Coin/Slim ID BLE advertising Beacon]]</font></div>
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<div ><font size="3">[[How to read data from Blue Puck/Coin sensors]]</font></div>
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<hr>
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<div ><font size="3">[[How to read data from Blue Puck/Coin/Slim ID Beacon]]</font></div>
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<hr>
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<div ><font size="3">[[How to compose an SMS text according to your needs]]</font></div>
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<hr>
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<div ><font size="3">[[How to check GSM signal strength]]</font></div>
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<hr>
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<div ><font size="3">[[How_to_generate_TLS_certificates_(Windows)%3F|How to generate TLS certificates (Windows)?]]</font></div>
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===GH5200===
 
===GH5200===
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<hr><hr>
*[[How to configure ManDown scenario|How to configure ManDown scenario for GH5200]]
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*[[How to configure ManDown scenario]]
 
*[[How to connect Blue-tooth Hands Free adapter to FMB device|How to connect Blue-tooth Hands Free adapter to GH5200 device]]
 
*[[How to connect Blue-tooth Hands Free adapter to FMB device|How to connect Blue-tooth Hands Free adapter to GH5200 device]]
*[[How to debug FMB device over Android smartphone?|How to log the GH5200 device using your Android mobile phone]]
   
*[[How to read data from TZ-BT04/05/05B sensor with GH5200 device|How to read data from TZ-BT04/05/05B sensor with GH5200 device]]
 
*[[How to read data from TZ-BT04/05/05B sensor with GH5200 device|How to read data from TZ-BT04/05/05B sensor with GH5200 device]]
*[[How to read data from Blue Puck/Coin sensor with GH5200 device|How to read data from Blue Puck/Coin sensor with GH5200 device]]
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*[[How to read data from Blue Puck/Coin/Slim ID Beacon with GH5200 device|How to read data from Blue Puck/Coin/Slim ID Beacon with GH5200]]
   
*[[Proximity|What is Proximity feature and how it works?]]
 
*[[Proximity|What is Proximity feature and how it works?]]
 
*[[Proximity functionality Quick Start Guide]]
 
*[[Proximity functionality Quick Start Guide]]
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*[[Home Zone scenario]]
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*[[Amber Alert scenario]]
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===TMT250===
 
===TMT250===
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<hr><hr>
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*[[How to configure ManDown scenario on TMT250|How to configure ManDown scenario]]
 
*[[How to connect Blue-tooth Hands Free adapter to FMB device|How to connect Blue-tooth Hands Free adapter to TMT250 device]]
 
*[[How to connect Blue-tooth Hands Free adapter to FMB device|How to connect Blue-tooth Hands Free adapter to TMT250 device]]
*[[How to debug FMB device over Android smartphone?|How to log the TMT250 device using your Android mobile phone]]
   
*[[How to read data from TZ-BT04/05/05B sensor with TMT250 device|How to read data from TZ-BT04/05/05B sensor with TMT250 device]]
 
*[[How to read data from TZ-BT04/05/05B sensor with TMT250 device|How to read data from TZ-BT04/05/05B sensor with TMT250 device]]
*[[How to read data from Blue Puck/Coin sensor with TMT250 device|How to read data from Blue Puck/Coin sensor with TMT250 device]]
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                  </td>
*[[How to read data from Blue Puck/Coin/Slim ID Beacon with TMT250 device|How to read data from Blue Puck/Coin/Slim ID Beacon with TMT250]]
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===TST100===
 
===TST100===
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<hr><hr>
 
* [[How to use Solebe Y905 Bluetooth lock with TST100 ]]
 
* [[How to use Solebe Y905 Bluetooth lock with TST100 ]]
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===TFT100===
 
===TFT100===
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<hr><hr>
 
* [[How to test 12V Relay with immobilizer scenario]]
 
* [[How to test 12V Relay with immobilizer scenario]]
 
* [[How to configure Manual CAN I/O parameters]]
 
* [[How to configure Manual CAN I/O parameters]]
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* [[How to configure Manual CAN Commands?]]
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* [[Testing TCP link mode with RS232 and RS485]]
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===TAT100===
 
===TAT100===
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<hr><hr>
 
*[[Why does TAT100 not send data?]]
 
*[[Why does TAT100 not send data?]]
 
*[[Common configuration issues of TAT100]]
 
*[[Common configuration issues of TAT100]]
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[[Category:Main Page]]
 
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[[Category:General information]]
 

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