Difference between revisions of "FAQ"

From Wiki Knowledge Base | Teltonika Mobility
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==General Questions==
 
==General Questions==
*<div class="mw-customtoggle-1" style="color: #0054A6;"><font size="2">How do I find information on this Wiki?</font></div>
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<br>
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<div class="mw-customtoggle-1" style="color: #0054A6;"><font size="3">How do I find information on this Wiki?</font></div>
 
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You can find basic information in the [[General information]] page and you can find answers to some of the most frequently asked question in this FAQ page.<br>
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You can find basic information in the [[General Information]] page and you can find answers to some of the most frequently asked question in this FAQ page.<br>
 
To find specific information related to your device, follow a path such as this from the Wiki's home page: <i>Main Page → Device series → Device name → Information...</i><br>
 
To find specific information related to your device, follow a path such as this from the Wiki's home page: <i>Main Page → Device series → Device name → Information...</i><br>
For example: <i>[[Main Page]] → [[Electro Mobility]] → [[TFT100]] → [[TFT100 Manual]]</i>
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For example: <i>[[Main Page]] → [[SAS Micro Mobility|Micro Mobility]] → [[TFT100]] → [[TFT100 Manual]]</i>
 
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</div>
*<div class="mw-customtoggle-2" style="color: #0054A6;"><font size="2">Where can I get the latest firmware version?</font></div>
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<hr >
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<div class="mw-customtoggle-2" style="color: #0054A6;"><font size="3">Where can I download the latest firmware version?</font></div>
 
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Firmware and Configurator files are available [[Firmware and Configurator downloads|here]]. <br>
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Please contact Your sales manager or create a query in your VIP Helpdesk account.<br><br>
You are also available to find <b>Firmware and Configurator</b> for all devices in the [[Downloads]] Wiki pages.<br>Example path:<br>
 
<i>Main Page → Downloads → Firmware and Configurator downloads</i><br><br>
 
 
</div>
 
</div>
 
</div>
 
</div>
*<div class="mw-customtoggle-3" style="color: #0054A6;"><font size="2">How do I contact technical support?</font></div>
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<div class="mw-customtoggle-3" style="color: #0054A6;"><font size="3">How do I contact technical support?</font></div>
 
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* <b>VIP HelpDesk</b> - you can register your question on Teltonika's internal HelpDesk system. If you don't have access to the HelpDesk, your sales manager can create an account for you.
 
* <b>VIP HelpDesk</b> - you can register your question on Teltonika's internal HelpDesk system. If you don't have access to the HelpDesk, your sales manager can create an account for you.
 
* <b>Sales Manager</b> - your sales person can relay technical questions to Teltonika's support team.
 
* <b>Sales Manager</b> - your sales person can relay technical questions to Teltonika's support team.
* <b>[https://community.teltonika-mobility.com// Crowd-Support Forum ]</b> - a public forum for TELTONIKA TELEMEDIC related questions.
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* <b>[https://community.teltonika-sas.com// Crowd-Support Forum ]</b> - a public forum for TELTONIKA TELEMEDIC related questions.
 
<br>
 
<br>
 
</div>
 
</div>
 
</div>
 
</div>
*<div class="mw-customtoggle-4" style="color: #0054A6;"><font size="2">I have a broken device. What should I do?</font></div>
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<div class="mw-customtoggle-4" style="color: #0054A6;"><font size="3">I have a broken device. What should I do?</font></div>
 
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* Please evaluate if your device is eligible for warranty by checking the guidelines described in the <b>[[RMA guidelines]]</b> page. If you do suspect a <u>hardware malfunction</u>, please contact the Technical Support Team via HelpDesk or contact your sales manager. Also read our [https://teltonika-iot-group.com/about-us/warranty-repair warranty policy] for more details.
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* Please evaluate if your device is eligible for warranty by checking the guidelines described in the <b>[[RMA]]</b> page. If you do suspect a <u>hardware malfunction</u>, please fill out [https://teltonika-sas.com/rma/ this RMA request form] and read our [https://teltonika-iot-group.com/warranty-repair/ warranty policy] for more details.
 
* Software issues are <b>not covered</b> by TELTONIKA TELEMEDIC' warranty policy. Therefore, if you have encountered an issue related to a device's software/firmware, you should contact TELTONIKA TELEMEDIC technical support (refer to the question above for related information).
 
* Software issues are <b>not covered</b> by TELTONIKA TELEMEDIC' warranty policy. Therefore, if you have encountered an issue related to a device's software/firmware, you should contact TELTONIKA TELEMEDIC technical support (refer to the question above for related information).
 
<br>
 
<br>
 
</div>
 
</div>
 
</div>
 
</div>
*<div class="mw-customtoggle-5" style="color: #0054A6;"><font size="2">My device seems functional, but I cannot access it. What should I do?</font></div>
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<div class="mw-customtoggle-5" style="color: #0054A6;"><font size="3">My device seems functional, but I cannot access it. What should I do?</font></div>
 
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If you're having trouble with your device, LED behaviour may provide some insight into what's happening and what steps should be taken next. Look for your device's LED info in the <b>LEDs</b> → [[TMT250_User_interface#Default_Configuration_LED_indications | TMT250]] |[[GH5200_User_interface#Default_Configuration_LED_indications | GH5200]] | [[TFT100_LED_behaviour_description | TFT100]] | [[TST100_LED_status | TST100]] page. If questions still occur, do not hesitate to ask. How to seek technical help, please refer to question <i>"How do I contact technical support?"</i>.
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If you're having trouble with your device, LED behaviour may provide some insight into what's happening and what steps should be taken next. Look for your device's LED info in the <b>[[LEDs]]</b> page.
 
<br>
 
<br>
 
</div>
 
</div>
 
</div>
 
</div>
*<div class="mw-customtoggle-6" style="color: #0054A6;"><font size="2">Which TELTONIKA TELEMEDIC device meets my requirements?</font></div>
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<hr>
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<div class="mw-customtoggle-6" style="color: #0054A6;"><font size="3">Which TELTONIKA TELEMEDIC device meets my requirements?</font></div>
 
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</div>
 
</div>
 
</div>
 
</div>
*<div class="mw-customtoggle-7" style="color: #0054A6;"><font size="2">I'm looking for information on product accessories. Where can I find it?</font></div>
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<hr>
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<div class="mw-customtoggle-7" style="color: #0054A6;"><font size="3">I'm looking for information on product accessories. Where can I find it?</font></div>
 
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All TELTONIKA TELEMEDIC product accessory information is in the <b>[[Accessories]]</b> page and <b>[https://teltonika-sas.com/products/accessories/ our website]</b>.
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All TELTONIKA TELEMEDIC product accessory information is in the <b>[[Product Accessories]]</b> page and <b>[https://teltonika-sas.com/products/accessories// our website]</b>.
 
<br>
 
<br>
 
</div>
 
</div>
 
</div>
 
</div>
*<div ><font size="2">[[VIP helpdesk query filling recommendations| How to fill in the VIP Helpdesk queries correctly?]]</font></div>
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<hr>
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<div ><font size="3">[[Which data protocol to choose Codec 8 or Codec 8 Extended|Which data protocol to choose Codec 8 or Codec 8 Extended]]</font></div>
 +
<hr>
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<div ><font size="3">[[How to add GSM number to GSM Predefined numbers list over SMS/GPRS|How to add GSM number to GSM Predefined numbers list over SMS/GPRS]]</font></div>
 +
 
 
<!--
 
<!--
<span style="color: #0054A6;"><font size="2"><u>How much power does my device use?</u></font></span>
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<span style="color: #0054A6;"><font size="3"><u>How much power does my device use?</u></font></span>
 
Power usage measurement results for all devices can found in the <b>[[Power Consumption]]</b> page.</li>
 
Power usage measurement results for all devices can found in the <b>[[Power Consumption]]</b> page.</li>
<br><br>
+
<br><br>-->
 
 
-->
 
 
 
==General Technical Questions==
 
*<div ><font size="2">[[First time with flespi platform|How to set up a device to send data to flespi platform]]</font></div>
 
*<div ><font size="2">[[How to capture log and dump files]]</font></div>
 
*<div ><font size="2">[[Which data protocol to choose Codec 8 or Codec 8 Extended]]</font></div>
 
*<div ><font size="2">[[How to add GSM number to GSM Predefined numbers list over SMS/GPRS]]</font></div>
 
*<div ><font size="2">[[How to debug FMB device over Android smartphone?|How to log the device using your Android mobile phone?]]</font></div>
 
*<div ><font size="2">[[How to generate SMS event?]]</font></div>
 
*<div ><font size="2">[[Sending Codec12 commands using Hercules|How to send Codec12 commands using Hercules]]</font></div>
 
*<div ><font size="2">[[Indoor tracking using Blue Puck/Coin/Slim ID BLE advertising Beacon|How to track indoors using Blue Puck/Coin/Slim ID BLE advertising Beacon]]</font></div>
 
*<div ><font size="2">[[How to read data from Blue Puck/Coin sensors]]</font></div>
 
*<div ><font size="2">[[How to read data from Blue Puck/Coin/Slim ID Beacon]]</font></div>
 
*<div ><font size="2">[[How to compose an SMS text according to your needs]]</font></div>
 
*<div ><font size="2">[[How to check GSM signal strength]]</font></div>
 
*<div ><font size="2">[[How_to_generate_TLS_certificates_(Windows)%3F|How to generate TLS certificates (Windows)?]]</font></div>
 
  
<table style="vertical-align: top;" width=100%>
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==GH5200==
    <tr style="vertical-align: top;">
+
----
        <td width=50% rowspan="2">
+
*[[How to configure ManDown scenario|How to configure ManDown scenario for GH5200]]
            <table width=90%>
+
*[[How to connect Blue-tooth Hands Free adapter to FMB device|How to connect Blue-tooth Hands Free adapter to GH5200 device]]
                <tr>
+
*[[How to debug FMB device over Android smartphone?|How to log the GH5200 device using your Android mobile phone]]
                    <td>
 
===GH5200===
 
<hr><hr>
 
 
 
*[[How to connect Blue-tooth Hands Free adapter to FMB device|How to connect Bluetooth Hands Free adapter to GH5200 device]]
 
 
*[[How to read data from TZ-BT04/05/05B sensor with GH5200 device|How to read data from TZ-BT04/05/05B sensor with GH5200 device]]
 
*[[How to read data from TZ-BT04/05/05B sensor with GH5200 device|How to read data from TZ-BT04/05/05B sensor with GH5200 device]]
 +
*[[How to read data from Blue Puck/Coin sensor with GH5200 device|How to read data from Blue Puck/Coin sensor with GH5200 device]]
 +
*[[How to read data from Blue Puck/Coin/Slim ID Beacon with GH5200 device|How to read data from Blue Puck/Coin/Slim ID Beacon with GH5200]]
 
*[[Proximity|What is Proximity feature and how it works?]]
 
*[[Proximity|What is Proximity feature and how it works?]]
<hr>
+
*[[Proximity functionality Quick Start Guide]]
<b>Feature Configuration Examples/Scenarios:</b>
+
 
*[[Proximity functionality Quick Start Guide| Proximity]]
+
==TMT250==
*[[How to configure ManDown scenario | ManDown]]
 
*[[Movement event configuration example | Movement Event]]
 
*[[Alarm event]]
 
*[[Home Zone scenario|Home Zone]]
 
*[[Amber Alert scenario|Amber Alert]]
 
</td>
 
                </tr>
 
            </table>
 
        </td>
 
        <td width=50%>
 
            <table width=90%>
 
                <tr>
 
                    <td>
 
  
===TMT250===
+
*[[How to connect Blue-tooth Hands Free adapter to FMB device|How to connect Blue-tooth Hands Free adapter to TMT250 device]]
<hr><hr>
+
*[[How to debug FMB device over Android smartphone?|How to log the TMT250 device using your Android mobile phone]]
*[[How to connect Blue-tooth Hands Free adapter to FMB device|How to connect Bluetooth Hands Free adapter to TMT250 device]]
 
 
*[[How to read data from TZ-BT04/05/05B sensor with TMT250 device|How to read data from TZ-BT04/05/05B sensor with TMT250 device]]
 
*[[How to read data from TZ-BT04/05/05B sensor with TMT250 device|How to read data from TZ-BT04/05/05B sensor with TMT250 device]]
<hr>
+
*[[How to read data from Blue Puck/Coin sensor with TMT250 device|How to read data from Blue Puck/Coin sensor with TMT250 device]]
<b>Feature Configuration Examples/Scenarios:</b>
+
*[[How to read data from Blue Puck/Coin/Slim ID Beacon with TMT250 device|How to read data from Blue Puck/Coin/Slim ID Beacon with TMT250]]
*[[Alarm event]]
+
 
*[[How to configure ManDown scenario on TMT250|ManDown scenario]]
+
==TST100==
*[[Movement event]]
 
                  </td>
 
                </tr>
 
            </table>
 
        </td>
 
    </tr>
 
</table>
 
<table style="vertical-align: top;" width=100%>
 
    <tr style="vertical-align: top;">
 
        <td width=50% rowspan="2">
 
            <table width=90%>
 
                <tr>
 
                    <td>
 
  
===TST100===
 
<hr><hr>
 
 
* [[How to use Solebe Y905 Bluetooth lock with TST100 ]]
 
* [[How to use Solebe Y905 Bluetooth lock with TST100 ]]
</td>
 
                </tr>
 
            </table>
 
        </td>
 
        <td width=50%>
 
            <table width=90%>
 
                <tr>
 
                    <td>
 
  
===TFT100===
+
==TFT100==
<hr><hr>
+
 
 
* [[How to test 12V Relay with immobilizer scenario]]
 
* [[How to test 12V Relay with immobilizer scenario]]
 
* [[How to configure Manual CAN I/O parameters]]
 
* [[How to configure Manual CAN I/O parameters]]
* [[How to configure Manual CAN Commands?]]
 
* [[Testing TCP link mode with RS232 and RS485]]
 
* [[Immobilizer configuration explained]]
 
* [[Manual CAN Speed & Ignition source explained]]
 
* [[AES128 BLE Encryption testing]]
 
                  </td>
 
                </tr>
 
            </table>
 
        </td>
 
    </tr>
 
</table>
 
  
===TAT100===
+
==TAT100==
<hr><hr>
+
 
 
*[[Why does TAT100 not send data?]]
 
*[[Why does TAT100 not send data?]]
 
*[[Common configuration issues of TAT100]]
 
*[[Common configuration issues of TAT100]]
  
*<div class="mw-customtoggle-1" style="color: #0054A6;">What effects does a horizontal alignment have - especially for G-dependent movements on different axes?</div>
 
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<div class="mw-collapsible-content">
 
Placement recommendation is to increase GNSS accuracy. Device placement does not have an impact on movement detection - either way, one axis will be affected on a sudden move, and if values from the accelerometer exceed configured threshold, device will change its '''On Stop''' counter to '''On Move''' counter.
 
</div>
 
</div>
 
 
*<div class="mw-customtoggle-2" style="color: #0054A6;">What recommendations are there for horizontal mounting, especially for IP67 feature?</div>
 
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<div class="mw-collapsible-content">
 
Do not overtighten the case while mounting in order to not affect waterproofing.
 
</div>
 
</div>
 
 
*<div class="mw-customtoggle-3" style="color: #0054A6;">When does the period for periodic tracking settings start?</div>
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-3">
 
<div class="mw-collapsible-content">
 
After flipping the switch to ON position.
 
</div>
 
</div>
 
 
*<div class="mw-customtoggle-4" style="color: #0054A6;">How does periodic sending work on an object that is not moving?</div>
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-4">
 
<div class="mw-collapsible-content">
 
Based on '''On Stop''' counter. If device detected movement (exceeded configured threshold) it instantly jumps to '''On Move''' counter.
 
</div>
 
</div>
 
  
*<div class="mw-customtoggle-5" style="color: #0054A6;">Is the module on until it finds a GPS fix?</div>
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-5">
 
<div class="mw-collapsible-content">
 
TM2500 module is fully awake until data is sent to server (including GNSS fix search)
 
</div>
 
</div>
 
  
*<div class="mw-customtoggle-6" style="color: #0054A6;">Why valid GPS signal is not always transmitted?</div>
+
[[Category:Main Page]]
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-6">
 
<div class="mw-collapsible-content">
 
If '''Static Navigation''' is '''Enabled''' – Device will not try to get GNSS fix if no movement was detected between sleep intervals, instead it will send last known location instantly.
 
</div>
 
</div>
 
 
 
*<div class="mw-customtoggle-7" style="color: #0054A6;">How long does the module take to find a true position with GNSS?</div>
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-7">
 
<div class="mw-collapsible-content">
 
Up to 3 minutes. If it fails - device will send last known position.
 
</div>
 
</div>
 
 
 
*<div class="mw-customtoggle-8" style="color: #0054A6;">Is the modem always available via SMS?</div>
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-8">
 
<div class="mw-collapsible-content">
 
No. The Device will receive SMS messages only when the modem is ON (awake state). The device enters the awake state when sending the periodic data.
 
</div>
 
</div>
 
 
 
*<div class="mw-customtoggle-9" style="color: #0054A6;">Where can we define the period for FOTA WEB connection?</div>
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-9">
 
<div class="mw-collapsible-content">
 
TAT100 devices do not connect to FOTA Web periodically. It will automatically connect to FOTA Web only on initial startup (when the switch is flipped from OFF to ON position). Connection to FOTA Web should be initiated via the 'web_connect' SMS/GPRS command. This is to preserve battery power.
 
</div>
 
</div>
 

Revision as of 17:40, 19 November 2020

General Questions



How do I find information on this Wiki?

You can find basic information in the General Information page and you can find answers to some of the most frequently asked question in this FAQ page.
To find specific information related to your device, follow a path such as this from the Wiki's home page: Main Page → Device series → Device name → Information...
For example: Main PageMicro MobilityTFT100TFT100 Manual


Where can I download the latest firmware version?

Please contact Your sales manager or create a query in your VIP Helpdesk account.


How do I contact technical support?

If you have encountered a software/firmware related issue, you can get in touch with TELTONIKA TELEMEDIC technical support via:

  • VIP HelpDesk - you can register your question on Teltonika's internal HelpDesk system. If you don't have access to the HelpDesk, your sales manager can create an account for you.
  • Sales Manager - your sales person can relay technical questions to Teltonika's support team.
  • Crowd-Support Forum - a public forum for TELTONIKA TELEMEDIC related questions.



I have a broken device. What should I do?
  • Please evaluate if your device is eligible for warranty by checking the guidelines described in the RMA page. If you do suspect a hardware malfunction, please fill out this RMA request form and read our warranty policy for more details.
  • Software issues are not covered by TELTONIKA TELEMEDIC' warranty policy. Therefore, if you have encountered an issue related to a device's software/firmware, you should contact TELTONIKA TELEMEDIC technical support (refer to the question above for related information).



My device seems functional, but I cannot access it. What should I do?

If you're having trouble with your device, LED behaviour may provide some insight into what's happening and what steps should be taken next. Look for your device's LED info in the LEDs page.


Which TELTONIKA TELEMEDIC device meets my requirements?

It depends on where the device will be used. Refer to links below for help in finding a device that meets the necessary requirements of your solution.

  • Product list - contains the full list of TELTONIKA TELEMEDIC products.
  • Feature lists - comprehensive feature lists for each device can be found by clicking on a product in the list and opening its "Features" section (click 'Expand' to see an example)

    Telemedic device faq how to find feature lists.gif



I'm looking for information on product accessories. Where can I find it?

All TELTONIKA TELEMEDIC product accessory information is in the Product Accessories page and our website.




GH5200


TMT250

TST100

TFT100

TAT100