Difference between revisions of "FAQ"

From Wiki Knowledge Base | Teltonika Mobility
Line 66: Line 66:
 
</div>
 
</div>
 
<hr>
 
<hr>
 +
<div ><font size="3">[[VIP helpdesk query filling recommendations| How to fill in the VIP Helpdesk queries correctly?]]</font></div>
 +
<!--
 +
<span style="color: #0054A6;"><font size="3"><u>How much power does my device use?</u></font></span>
 +
Power usage measurement results for all devices can found in the <b>[[Power Consumption]]</b> page.</li>
 +
<br><br>-->
 +
<!-- ------------------------------------------------------------------------------------------------------------------------------------ -->
 +
 +
==General Technical Questions==
 +
<hr>
 +
<br>
 
<div ><font size="3">[[Which data protocol to choose Codec 8 or Codec 8 Extended|Which data protocol to choose Codec 8 or Codec 8 Extended]]</font></div>
 
<div ><font size="3">[[Which data protocol to choose Codec 8 or Codec 8 Extended|Which data protocol to choose Codec 8 or Codec 8 Extended]]</font></div>
 
<hr>
 
<hr>
Line 72: Line 82:
 
<div ><font size="3">[[Proximity|What is Proximity feature and how it works?]]</font></div>
 
<div ><font size="3">[[Proximity|What is Proximity feature and how it works?]]</font></div>
  
<!--
 
<span style="color: #0054A6;"><font size="3"><u>How much power does my device use?</u></font></span>
 
Power usage measurement results for all devices can found in the <b>[[Power Consumption]]</b> page.</li>
 
<br><br>-->
 
  
 
==GH5200==
 
==GH5200==

Revision as of 17:02, 20 November 2020

Main Page > FAQ

General Questions



How do I find information on this Wiki?

You can find basic information in the General Information page and you can find answers to some of the most frequently asked question in this FAQ page.
To find specific information related to your device, follow a path such as this from the Wiki's home page: Main Page → Device series → Device name → Information...
For example: Main PageMicro MobilityTFT100TFT100 Manual


Where can I download the latest firmware version?

Please contact Your sales manager or create a query in your VIP Helpdesk account.


How do I contact technical support?

If you have encountered a software/firmware related issue, you can get in touch with TELTONIKA TELEMEDIC technical support via:

  • VIP HelpDesk - you can register your question on Teltonika's internal HelpDesk system. If you don't have access to the HelpDesk, your sales manager can create an account for you.
  • Sales Manager - your sales person can relay technical questions to Teltonika's support team.
  • Crowd-Support Forum - a public forum for TELTONIKA TELEMEDIC related questions.



I have a broken device. What should I do?
  • Please evaluate if your device is eligible for warranty by checking the guidelines described in the RMA page. If you do suspect a hardware malfunction, please fill out this RMA request form and read our warranty policy for more details.
  • Software issues are not covered by TELTONIKA TELEMEDIC' warranty policy. Therefore, if you have encountered an issue related to a device's software/firmware, you should contact TELTONIKA TELEMEDIC technical support (refer to the question above for related information).



My device seems functional, but I cannot access it. What should I do?

If you're having trouble with your device, LED behaviour may provide some insight into what's happening and what steps should be taken next. Look for your device's LED info in the LEDs page.


Which TELTONIKA TELEMEDIC device meets my requirements?

It depends on where the device will be used. Refer to links below for help in finding a device that meets the necessary requirements of your solution.

  • Product list - contains the full list of TELTONIKA TELEMEDIC products.
  • Feature lists - comprehensive feature lists for each device can be found by clicking on a product in the list and opening its "Features" section (click 'Expand' to see an example)

    Telemedic device faq how to find feature lists.gif



I'm looking for information on product accessories. Where can I find it?

All TELTONIKA TELEMEDIC product accessory information is in the Product Accessories page and our website.


General Technical Questions






GH5200


TMT250

TST100

TFT100

TAT100