Difference between revisions of "FAQ"

From Wiki Knowledge Base | Teltonika Mobility
 
(14 intermediate revisions by 2 users not shown)
Line 1: Line 1:
 
==General Questions==
 
==General Questions==
 
<hr>
 
<hr>
<br>
 
 
<div class="mw-customtoggle-1" style="color: #0054A6;"><font size="3">How do I find information on this Wiki?</font></div>
 
<div class="mw-customtoggle-1" style="color: #0054A6;"><font size="3">How do I find information on this Wiki?</font></div>
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-1">
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-1">
Line 7: Line 6:
 
You can find basic information in the [[General Information]] page and you can find answers to some of the most frequently asked question in this FAQ page.<br>
 
You can find basic information in the [[General Information]] page and you can find answers to some of the most frequently asked question in this FAQ page.<br>
 
To find specific information related to your device, follow a path such as this from the Wiki's home page: <i>Main Page → Device series → Device name → Information...</i><br>
 
To find specific information related to your device, follow a path such as this from the Wiki's home page: <i>Main Page → Device series → Device name → Information...</i><br>
For example: <i>[[Main Page]] → [[SAS Micro Mobility|Micro Mobility]] → [[TFT100]] → [[TFT100 Manual]]</i>
+
For example: <i>[[Main Page]] → [[Electric Mobility]] → [[TFT100]] → [[TFT100 Manual]]</i>
 
<!--The Wiki is structured like this (click 'Expand' to see the image): <div class="mw-collapsible mw-collapsed"><br>
 
<!--The Wiki is structured like this (click 'Expand' to see the image): <div class="mw-collapsible mw-collapsed"><br>
 
[[File:Networking_wiki_faq_wiki_structure_v2.png|link=Special:Redirect/file/Networking_wiki_faq_wiki_structure_4k_v2.png|750px]]--><br><br>
 
[[File:Networking_wiki_faq_wiki_structure_v2.png|link=Special:Redirect/file/Networking_wiki_faq_wiki_structure_4k_v2.png|750px]]--><br><br>
Line 16: Line 15:
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-2">
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-2">
 
<div class="mw-collapsible-content">
 
<div class="mw-collapsible-content">
Please contact Your sales manager or create a query in your VIP Helpdesk account.<br><br>
+
You can find all Firmware and Software files [[Firmware & Software|here]]. You can also find <b>Firmware & Software</b> for all devices in the [[Downloads]] Wiki pages.<br>Example path:<br>
 +
<i>Main Page → Downloads → Firmware and Software</i><br><br>
 
</div>
 
</div>
 
</div>
 
</div>
Line 34: Line 34:
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-4">
 
<div class="mw-collapsible mw-collapsed" id="mw-customcollapsible-4">
 
<div class="mw-collapsible-content">
 
<div class="mw-collapsible-content">
* Please evaluate if your device is eligible for warranty by checking the guidelines described in the <b>[[RMA]]</b> page. If you do suspect a <u>hardware malfunction</u>, please fill out [https://teltonika-sas.com/rma/ this RMA request form] and read our [https://teltonika-iot-group.com/warranty-repair/ warranty policy] for more details.
+
* Please evaluate if your device is eligible for warranty by checking the guidelines described in the <b>[[RMA guidelines]]</b> page. If you do suspect a <u>hardware malfunction</u>, please contact the Technical Support Team via HelpDesk or contact your sales manager. Also read our [https://teltonika-iot-group.com/about-us/warranty-repair warranty policy] for more details.
 
* Software issues are <b>not covered</b> by TELTONIKA TELEMEDIC' warranty policy. Therefore, if you have encountered an issue related to a device's software/firmware, you should contact TELTONIKA TELEMEDIC technical support (refer to the question above for related information).
 
* Software issues are <b>not covered</b> by TELTONIKA TELEMEDIC' warranty policy. Therefore, if you have encountered an issue related to a device's software/firmware, you should contact TELTONIKA TELEMEDIC technical support (refer to the question above for related information).
 
<br>
 
<br>
Line 70: Line 70:
 
<span style="color: #0054A6;"><font size="3"><u>How much power does my device use?</u></font></span>
 
<span style="color: #0054A6;"><font size="3"><u>How much power does my device use?</u></font></span>
 
Power usage measurement results for all devices can found in the <b>[[Power Consumption]]</b> page.</li>
 
Power usage measurement results for all devices can found in the <b>[[Power Consumption]]</b> page.</li>
<br><br>-->
+
<br><br>
<!-- ------------------------------------------------------------------------------------------------------------------------------------ -->
+
-->
 
 
 
==General Technical Questions==
 
==General Technical Questions==
 
<hr>
 
<hr>
<br>
+
<div ><font size="3">[[First time with flespi platform|How to set up a device to send data to flespi platform]]</font></div>
 +
<hr>
 
<div ><font size="3">[[Which data protocol to choose Codec 8 or Codec 8 Extended]]</font></div>
 
<div ><font size="3">[[Which data protocol to choose Codec 8 or Codec 8 Extended]]</font></div>
 
<hr>
 
<hr>
Line 84: Line 84:
 
<div ><font size="3">[[How to generate SMS event?]]</font></div>
 
<div ><font size="3">[[How to generate SMS event?]]</font></div>
 
<hr>
 
<hr>
<div ><font size="3">[[In door tracking using Blue Puck/Coin/Slim ID BLE advertising Beacon|How to track indoors using Blue Puck/Coin/Slim ID BLE advertising Beacon]]</font></div>
+
<div ><font size="3">[[Sending Codec12 commands using Hercules|How to send Codec12 commands using Hercules]]</font></div>
 +
<hr>
 +
<div ><font size="3">[[Indoor tracking using Blue Puck/Coin/Slim ID BLE advertising Beacon|How to track indoors using Blue Puck/Coin/Slim ID BLE advertising Beacon]]</font></div>
 
<hr>
 
<hr>
 
<div ><font size="3">[[How to read data from Blue Puck/Coin sensors]]</font></div>
 
<div ><font size="3">[[How to read data from Blue Puck/Coin sensors]]</font></div>
 
<hr>
 
<hr>
 
<div ><font size="3">[[How to read data from Blue Puck/Coin/Slim ID Beacon]]</font></div>
 
<div ><font size="3">[[How to read data from Blue Puck/Coin/Slim ID Beacon]]</font></div>
 
+
<hr>
 
+
<div ><font size="3">[[How to compose an SMS text according to your needs]]</font></div>
 +
<hr>
 +
<div ><font size="3">[[How to check GSM signal strength]]</font></div>
 +
<hr>
 +
<div ><font size="3">[[How_to_generate_TLS_certificates_(Windows)%3F|How to generate TLS certificates (Windows)?]]</font></div>
  
 
<table style="vertical-align: top;" width=100%>
 
<table style="vertical-align: top;" width=100%>
Line 151: Line 157:
 
* [[How to configure Manual CAN I/O parameters]]
 
* [[How to configure Manual CAN I/O parameters]]
 
* [[How to configure Manual CAN Commands?]]
 
* [[How to configure Manual CAN Commands?]]
 +
* [[Testing TCP link mode with RS232 and RS485]]
 
                   </td>
 
                   </td>
 
                 </tr>
 
                 </tr>

Latest revision as of 09:35, 9 July 2021

Main Page > FAQ

General Questions


How do I find information on this Wiki?

You can find basic information in the General Information page and you can find answers to some of the most frequently asked question in this FAQ page.
To find specific information related to your device, follow a path such as this from the Wiki's home page: Main Page → Device series → Device name → Information...
For example: Main PageElectric MobilityTFT100TFT100 Manual


Where can I get the latest firmware version?

You can find all Firmware and Software files here. You can also find Firmware & Software for all devices in the Downloads Wiki pages.
Example path:
Main Page → Downloads → Firmware and Software


How do I contact technical support?

If you have encountered a software/firmware related issue, you can get in touch with TELTONIKA TELEMEDIC technical support via:

  • VIP HelpDesk - you can register your question on Teltonika's internal HelpDesk system. If you don't have access to the HelpDesk, your sales manager can create an account for you.
  • Sales Manager - your sales person can relay technical questions to Teltonika's support team.
  • Crowd-Support Forum - a public forum for TELTONIKA TELEMEDIC related questions.



I have a broken device. What should I do?
  • Please evaluate if your device is eligible for warranty by checking the guidelines described in the RMA guidelines page. If you do suspect a hardware malfunction, please contact the Technical Support Team via HelpDesk or contact your sales manager. Also read our warranty policy for more details.
  • Software issues are not covered by TELTONIKA TELEMEDIC' warranty policy. Therefore, if you have encountered an issue related to a device's software/firmware, you should contact TELTONIKA TELEMEDIC technical support (refer to the question above for related information).



My device seems functional, but I cannot access it. What should I do?

If you're having trouble with your device, LED behaviour may provide some insight into what's happening and what steps should be taken next. Look for your device's LED info in the LEDs page. If questions still occur, do not hesitate to ask. How to seek technical help, please refer to question "How do I contact technical support?".


Which TELTONIKA TELEMEDIC device meets my requirements?

It depends on where the device will be used. Refer to links below for help in finding a device that meets the necessary requirements of your solution.

  • Product list - contains the full list of TELTONIKA TELEMEDIC products.
  • Feature lists - comprehensive feature lists for each device can be found by clicking on a product in the list and opening its "Features" section (click 'Expand' to see an example)

    Telemedic device faq how to find feature lists.gif



I'm looking for information on product accessories. Where can I find it?

All TELTONIKA TELEMEDIC product accessory information is in the Accessories page and our website.


General Technical Questions













GH5200



TMT250



TST100



TFT100



TAT100